Keep your number.
Keep your phone system.
You do not have to switch phone provider, port your number or change how your team works. Calls reach the AI receptionist by call forwarding or a SIP connection from the setup you already have, and you decide when.
Three ways to connect
Your number stays with your current provider. Forwarding is a setting on that line, and you can switch it off at any time. If a caller needs a person, Emma can hand the call to your team.
Call forwarding
You set your existing line to forward calls to a number we give you. Works with most business lines, VoIP services and mobile numbers.
Good for: small offices, practices, trades and anyone without a phone system.
Forward from your PBX
In your hosted or on-premise PBX you send a call route, time condition, ring group fallback or IVR option to the AI receptionist number.
Good for: RingCentral, 3CX, Yeastar, FreePBX, 8x8, Zoom Phone, Teams Phone and similar.
SIP connection
A direct SIP link between your phone system and the receptionist, set up with you by our engineers.
Good for: multi-line setups, call centres and specific routing needs.
When should calls go to the AI receptionist?
You choose the rule. These are the common ones.
| Setup | What happens | Typical use |
|---|---|---|
| All calls | Every call goes to Emma. | You do not have a receptionist at all. |
| After hours | Calls go to Emma when you are closed, and to your team when you are open. | Nights, weekends and holidays. |
| Busy or no answer | Your team rings first. If the line is busy or nobody answers, the call moves to Emma. | You miss calls during the day. |
| Overflow | When several calls arrive at once, extra calls go to Emma. | Peak times and small teams. |
Set it up in three steps
Have your provider details in front of you and we will guide you through it.
Tell us your setup
Your phone provider or system, your hours and the rule you want. Our fit assessment and setup form ask exactly this.
Turn on forwarding
We give you the number to forward to and the steps for your provider. We can stay on the line with you while you do it.
Test it, then go live
Call your own number, hear Emma answer, and check the email summary. If anything is off, change or undo it in a minute.
About forwarding codes
Many lines can be set up by dialling a short code. The codes depend on your provider and line type, so treat these as a starting point and confirm with your provider before relying on them.
*72 then the number forwards all calls.
*73 switches forwarding off.
**21*number# forwards all calls, **67*number# when busy, **61*number# when unanswered.
##002# cancels all forwarding.
Before you switch it on
- Check whether your provider charges for forwarded calls, and whether there is a limit on forwarded calls at once.
- For busy or no answer, set how many rings before the call moves on. Too long and callers hang up, too short and your team cannot pick up.
- Turn off or shorten your voicemail, or it may answer before the call is forwarded.
- Decide who gets the summaries and the urgent alerts, and which calls should go to a person.
- Emergency numbers such as 911 are not affected by forwarding on your business line.
- Test: call your number from another phone and check that Emma answers and you get the email. Undo: switch forwarding off with your provider’s code or admin page and calls ring your phones as before.
Common questions
Do I need to port my number to Xiaphia?
No. Your number stays with your current provider. We only ask you to forward calls, or to route calls to us from your phone system.
Will callers see a different number?
Callers dial your number as always. What shows on your own phone for forwarded calls depends on your provider, and we check this with you during setup.
What if my phone system is not listed?
If it can forward a call to an outside number, or set up a SIP connection, we can usually connect it. See the integrations page or book a consultation.
Can I stop at any time?
Yes. You can switch forwarding off yourself at any moment, and calls go back to your phones.
Do you have step-by-step guides for each phone system?
We guide you through your own setup during the pilot or a consultation. Tell us your provider and we give you the exact steps for it.
Try it on your own number
Start the 14-day pilot, or talk to an engineer about your phone system.